Simply log in to your account, visit the Play section, choose your desired pack (Starter, Gold, Diamond, or VIP Pack), review the pack price and potential prizes, and confirm payment via UPI. You can also participate directly by scanning a local merchant partner's QR code.

Once your scratch card is unlocked, rub the silver foil area with your finger on touch screens or drag your mouse pointer. When 45% or more of the protective foil is removed, the card automatically validates and reveals your winning prize with celebratory animations!

Navigate to the Wallet tab from the bottom menu. Enter the amount you wish to withdraw along with your verified UPI ID (Google Pay, PhonePe, Paytm, or BHIM). Click Request Withdrawal, and your payout request will be initiated immediately.

The minimum withdrawal threshold is ₹500. You can accumulate rewards from multiple scratch cards in your wallet balance until it reaches ₹500 or more before requesting a withdrawal.

Authorized partner merchants display a unique Scratch Karo standee QR code at their checkout counters. When you scan their QR code using your smartphone camera or Google Lens, your game session is automatically linked to their shop, supporting local retailers with partner commissions.

Yes, completely. Scratch Karo employs 256-bit SSL encryption, tokenized UPI payment authentication, and strict privacy protocols. We never store confidential UPI PINs or bank login passwords.

You can reach our support team anytime through the Help & Support portal, by sending an inquiry ticket, emailing support@scratchkaro.com, or calling our helpline at +91 1800-123-7272 (Monday – Saturday, 9:00 AM to 6:00 PM).